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New Contributor ianh
New Contributor

Why is my service so poor

Is there any prospect of a proper ADSL service ever being restored to Engadine ?

Completely off again for the third time in a week, 11 hours and counting - as opposed to the "normal" down to <0.5Mbit failure mode.

 

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3 Replies
Online Community Manager
Online Community Manager

Re: Why is my service so poor

G'day @ianh

 

In the past had we broadcast an outage in Engadine on our Network Status Page

 

I haven't been able to identify a current outage in the area. Have we given you a fault reference #?

 

If so, could you send that one through. We'll take a look. 

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New Contributor ianh
New Contributor

Re: Why is my service so poor

Fault refs are 19231331 and now 19285144 - still not solved.

Total interruption to service or speeds dropping to <0.2Mb over several months are unacceptable, if problem not solved this time I will leave Optus and find another service provider

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RetiredModerator AlexRH
RetiredModerator

Re: Why is my service so poor

Hey @ianh, understand that you'd just want the service restored.

I've had a look at your current fault report (ref # 19285144) and I can see that our Case Management team are going to be booking a technician to check the line for any interference that could be causing this.

 

As updates become available they'll keep you in the loop via SMS.


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