Why is Optus tech support so hopeless?

[0ptus_sucks]

I spent over an hour trying to find out the username and password for my modem.

I was transferred to 5 different people and had to explain my situation 5 different times. None of them had any clue and each person asked me to re-enter my account details. 

They are absolutely hopeless and love hand-balling to the next person. I finally got my answer scrolling through Yes Crowd. Thanks for nothing Optus. 

[Ray_YC]

+1 for Yes Crowd 👏 

[0ptus_sucks]

-1 for Live Chat who keep transferring you until you've had enough and finally hang up.

[viditor]

I've been on hold trying to get in for 45 minutes (no internet service at home). They again hung up before even answering the phone. I think "hopeless" is a fair call...

[Kartika]

Hi @viditor, sorry to hear about your internet connection issue and experience over the phone. Did you get a chance to check our → Network Status page for any reported fault in your area.  Has any → basic troubleshooting helped.

If the issue still continues then you are best to speak with our Technical Support team either via the → messaging service or by calling them on  131344 - Mon - Fri: 8am - 8pm Sat: 9am - 5pm AEST to assist you further.

[viditor]

Hi Kartika,

Yes, I did indeed check. It appears to be a daily occurrence now, but only between 11AM and 4PM.

In the evening, it works again...

I have tried calling and messaging without a reply so far. My only solution it seems is to use my Telstra mobile in the afternoon, and Optus at night.