Hi guys, do you guys that live in NSW Northern beaches have issues with optus broadband? Not sure what more i can do i have been having terrible broadband issues, i live in Dee Why and the internet is slow and the worst is thaat it stops working every month and i spend like days without internet, everytime apending days talking with support and connectjng and disconnecting cables, nothing gets really dolved and the worse is that every new attendanf gives me a different reason for it. It is getting a heavy toll on me knce k work as webdesigner freelancer and on every case, the stress is ridiculous once not only i dont have internet but need to explain it to clients what makes me look like an idiot, these issues are happening for a long long time. Are you guys having issues and what can do for them to fix this? Thanks
Was researching about the issue and founf out a law called “Customer service guarantee” law very interesting, and i contact optus AGAINNNNN to ask for an enail address to send a formal complain letter (recommended first step on ACCC website os to give a formal complain letter to the company) once i explained it to attendant he sent me a link of complains on the email there was a URL for their contact us page, where there was no email address but only a option to send a complain letter by mail KKKKKKKKKKKKKKKKKKKKKKK and that in 10 bus days they contact you, this is really a joke, you can not even complain anymore once they do everything to block you to have any doc sent formally to them, by the way they told me to call expect a call from their technicians on monday kkkkkkkkkkkkkkkkkk today is Thursday and my internet speed is 0.1mb per sec not even in Zambia the internet is so bad
You haven't mentioned what sort of Internet connection this is? If the problems with the speed can't be resolved then a complaint to the TIO would probably be better than the ACCC. I understand you just want the problem fixed however if Optus wont do anything then another isp might be the only alternative.