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Welcome to the new look Community! We're still upgrading and making some changes to the platform over the coming weeks! Stay tuned.
New Contributor Bips
New Contributor

Why does the relocation service take too long time?

I have put in the request for the relocation 2 weeks prior to my move in date in the new address. All i got was a reference number and nothing else. When i enquired about it the support team said my relocation service was scheduled 3 weeks from today's date due to limited technicians. I am truely baffled by this and need some help from someone.

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Re: Why does the relocation service take too long time?

Really sorry for the delay in response. We definitely try our best to get the first available tech appointment for installations. However, due to certain factors like wholesaler / infrastructure limitations sometimes things do not go as per plan. Have you spoken with our Relocation team, since posting? Jump on to Live Chat to speak to them now if you still need assistance. Once again apologies for the delay and we appreciate your patience. 

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