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New Contributor Ern
New Contributor

Why am I still being billed for a closed Optus broadband account?

Why am I billed for the period after I closed my Optus account for broadband?

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3 Replies
Respected Contributor
Respected Contributor

Re: Billing

Optus charge you 1 month in advance for almost all of their services. Chances are, the bill you've got was generated before your service was cancelled. The system will automatically trigger a refund once the next bill is issued, they just can't issue an interim bill. 

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I do not represent Optus. The views, opinions and advice expressed in my posts are my own
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New Contributor Ern
New Contributor

Re: Billing

Your reply does not apply to my second bill received after cancellation. 

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Honoured Contributor
Honoured Contributor

Re: Billing

You'll need to contact Optus directly and ask about the bill. Possibly the cancellation hasn't rippled through the system properly. Unfortunately it can possibly take several attempts to get it to stick despite assurances otherwise. You should get a refund on any incorrectly billed amounts though.

 

Peter Gillespie

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