Okay I’m annoyed. About a year ago now I moved houses. I had originally set up an internet/fetch box bundle for $80/month at my previous address that had NBN but now I have cable internet. Since moving into my property a year ago I have NOT been billed. Like I don’t receive any bills at all, no bills generate. I have contacted the online chat on three occasions, once demanding to speak to a manager who said they would escalate the issue and sort it. I have called through also on multiple occasions who also advised they would look into the issue. Don’t get me wrong I am happy to not pay for the service if that’s what Optus wants but I just don’t want to be hit with a super large bill at the end of it now that they’ve sorted it out and I have spoken to a manager who advised I would not received a large lump sum. My services work perfectly, in fact I’ve never had issues other than not receiving bills.
The best I can do is escalate this thread. Hopefully then a Optus rep can sort the issue.
You will in fact get a billed for services rendered, mind I’m sure you’ve been putting money away for such an occasion as after all thinking you won’t need to pay after year would be rather audacious.
Best we get on the case right away. Be sure to include your full name, DOB and account number.
If you're unable to find the account number, your address is okay too.
Hi @Rooster9, send your details through and I'll take a look.
You'll just need to follow the instructions I've given @Wilsonjwb above.