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Why am I being billed extra

I migrated over to the 200GB Mobile Broadband plan just over a month ago from VividWireless where I was paying $70, so why am I being charged the same amount when the plan I am on is being advertised for $65?

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Esteemed Contributor
Esteemed Contributor

Re: Why am I being billed extra

Did you get a new modem and if you did is there any chance they are charging you $5 for it? This $0 up front modem charge may be the culprit if that's the case.

 

https://offer.optus.com.au/shop/broadband/mobile-broadband/huawei-b525-wifi

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Respected Contributor
Respected Contributor

Re: Why am I being billed extra

What did you agree to when you moved over? If they offered you a $70 plan then that's why you're being charged $70. 

 

You can always discuss your options with Optus direct though

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I do not represent Optus. The views, opinions and advice expressed in my posts are my own
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