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Yes Crowd will close and be redirected to Help & Support on the 1st November 2021. Thank you to every member who has made this community such a helpful and supportive place for customers and staff to interact to help serve along with improve our products and services. You will be missed.

Friction
New Contributor
New Contributor

Why am I being billed extra

I migrated over to the 200GB Mobile Broadband plan just over a month ago from VividWireless where I was paying $70, so why am I being charged the same amount when the plan I am on is being advertised for $65?

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Yeldarb
Esteemed Contributor
Esteemed Contributor

Re: Why am I being billed extra

Did you get a new modem and if you did is there any chance they are charging you $5 for it? This $0 up front modem charge may be the culprit if that's the case.

 

https://offer.optus.com.au/shop/broadband/mobile-broadband/huawei-b525-wifi

SamSam
Respected Contributor
Respected Contributor

Re: Why am I being billed extra

What did you agree to when you moved over? If they offered you a $70 plan then that's why you're being charged $70. 

 

You can always discuss your options with Optus direct though

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I do not represent Optus. The views, opinions and advice expressed in my posts are my own
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