I live in an area where there is no NBN available. My ADSL service is being switched off next month. So I went through a great deal of trouble to research my options which narrowed down to Optus 4G Home Internet. Just to make sure it would work, I checked OPTUS coverage map and then commissioned a formal survey to make sure I would get enough signal. The surveyors advised to get an external antenna to support OPTUS Huawei modem so I could connect to OPTUS tower 8km from my property with clear line of sight.
Before ordering antenna, I visited OPTUS shop to check service was available and told yes and that the tower I was trying to connect to should be a good one to connect to. Then after receiving antenna, I revisited same store and was gobsmacked when I was refused as a new customer. I was informed that OPTUS was getting too many complaints because its 4G network is too slow in Gippsland. This conflicting advice in the space of two weeks.
If this is true, why is OPTUS still advertising 4G Home Internet? This is false advertising if you cannot even supply the service; and worse still because I am now out of pocket by nearly a $1000 ヽ(ಠ_ಠ)ノ for a high quality antenna and survey!! Seriously unimpressed 😞 Advertising should be taken down if you can't supply service or at least honestly say it's unavailable in Gippsland. Time to talk to TIO and ACMA.
The main issue is that I can not even sign up as a new customer despite all the research. I have been refused outright by OPTUS on the grounds that their service is not working properly. So therefore, why keep advertising if not viable?? The antenna investment was meant to be an insurance policy for a stable connection. The tower I was aiming for is less likely to be congested because it is in a rural area not a town.
I originally tried to sign up to NBN as a non standard connection, but was refused by NBN because they said I lived in a black hole area even though their tower is only 2km from my property but unfortunately doesn't have clear enough line of sight. They have advised I will never have access to NBN because Gippsland is a hilly region (not an unusual thing down the entire Great Dividing Range of eastern and SE Australia).
This is why I pursued the 4G Home Mobile option because I do have clear line of sight to the OPTUS tower. We are stuck with this frustratingly obsolete MTM NBN technology which only works for people who live in geographically flat areas or cities.
I tried to escalate issue with OPTUS regional decision makers but was still refused 😞
Hi Peter, thanks for your thoughts. The good news is I successfully negotiated partial refund for antenna that was intended for connection to Optus network.
With respect to your comments, it should be noted: