Hi @honidesign, is that for a cable connection? Our Networks team are looking into a problem at the moment, no ETR at this stage, feel free to check back for updates though.
It appears to be resolved since I last checked, please try resetting your modem. If you're still unable to connect, please chat with Tech Support here for a hand
Thanks for letting us know. For real time updates on fault tickets, reach out to us here or over the phone on 13 13 44.