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Alan64
New Contributor
New Contributor

Welcome letter

I have signed up for Optus broadband.  It has been installed.  I have had no communication from Optus.  I have tried to call them many times. Each call has taken 30 -55 minutes waiting, and then I am told I am in the wrong department.

ALL I WANT IS AN EMAIL FROM OPTUS WITH MY CONTRACT DETAILS enabling me to log in to my account and optus sports.

I dont think I have ever been this unhappy about any supplier of any service.  

 

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Caledoz
Regular Contributor
Regular Contributor

Re: Welcome letter

Hi @Alan64

 

Welcome to the world of Optus, get ready to be frustrated.

 

Have you tried live chat ? http://www.optus.com.au/shop/notices/service-chat/home-phone-and-broadband#Home Phone & Broadband

 

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Davelew
Crowd Champion
Crowd Champion

Re: Welcome letter

Hi

 

Have you received your first invoice yet?   This will show your account number and allow you to log into to my account.

 

If you have a Fetch box you should be able to activate Optus Sports on you Fetch box by going to manage and subscriptions, 

 

Dave


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I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button Smiley Happy
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