I'm not sure if others have this issue...
I have two mobile broadband 200GB plans that share data. The shared data pool resets to zero every month at the end of the 15th (i.e. from 00:00:01 of the 16th of each month, it is a new billing cycle/data pool).
In the Optus Dashboard, there are two locations that list the rollover date: One above the circle and one below:
None of the three dates listed are correct.
1. The usage for this billing cycle started at 00:00:01 of the 16th, not "15 Nov". My last bill confirmed this.
2. The rollover date listed above the circle currently correctly shows the 15th, but that is only because today is the 15th. Up until today, it said the 14th, which is incorrect.
3. The rollover date below the circle should state "15 Dec".
Could this bug please be forwarded to the relevant department? I am happy for Optus to call me for further investigation (if required).
Thank you for raising this. The team that will look into this need your account information to do so.
Let us know how you go.