Issue was that during the NBN transition, my email account became unlinked from a service - so Optus cancelled (without notification to me of course). The Optus Branch technician was able to relink the email account to the fixed service, and I can now login. HOWEVER - I've lost ALL emails. So now, am back to the "Optus Chat" service to see if they can recovery my emails.
ok, after a "problem report" was raised, the next day I was contacted by Optus, and after waiting on hold for about 5min - all my email reappeared in my account.
Whilst this is good news, the fact remains that I shouldn't have had to go this pain (6 phone calls and a visit to a local branch) to resolve something that should've been taken care of by Optus as part of the migration from ADSL to NBN.
5 stars for recovering my emails - 0 stars for causing the issue in the first place.
Completely agree Dave-nick.
Thanks very much for returning to Yes Crowd to let us know the outcome.
We've forwarded this thread to the NBN migration team to review this process to try to prevent this from happening again.
My wife has constant problems with her webmail. Any files that are too large it can't cope with. Constant error messages appear relating to the server and she cannot get rid of her trash. Some examples are:
Server error - cannot read - connection closed?
Still waiting for other messages to appear, have been at this for an hour, had enough.
Would prefer to switch to gmail but have been with Optus for so long!
This is at least a week long problem ... What is happening here ?
Optus support teams are only able to respond to critical enquiries right now. If you need to speak to Optus call 133 937 and follow the prompts.
I think email is critical ! WTF ?
Fix it.... I have urgent stuff in my email box to attend to.....
There is a current webmail fault ongoing, ref: 22841747. This is being worked on however we do not yet have a timeframe for resolution
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