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Craug0z
New Contributor
New Contributor

Waiting on a technician

Had a technician scheduled between 8am and midday. No one showed up and when I checked my appointment, it had changed to 8am to 1pm. Still noone showed up. I have tried calling and using the 24x7 chat multiple times but there's apparently a hour or more wait (auto message when you call). My modem has all the correct lights on but I am getting a limited wifi signal. I cannot log into change the modem settings as I haven't been given a email yet. I really just want my internet. Any help or advice is appreciated.

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Ray_YC
Online Community Manager
Online Community Manager

Re: Waiting on a technician

Do you still need assistance with this? Have you got a fault reference number we can check?

------------------------------------------------------------------------------------------------------------------ I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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