I have been transferred as of yesterday to the Optus Mobile broadband from Vividwireless. I have notice a dramatic decrease in download speed to the point of 0.05 mbs it is almost impossible to use the internet. I wonder is this a premature problem as the transfer has only occurred?
Given the "physical layer" between you and the tower is exactly the same, it sounds more like a fault has developed.
Have you spoken to Mobile Broadband support to check on things?
Just received a notification it is a known issue:
Fault Ticket 20966273.
I have this problem too. Optus took over my Vividwireless account on 12 April. I have been unable to connect since then. I reported the problem that day and on 19 April I received an SMS ‘good news we hve found the network problem causing your issue’ but no solution yet despite lots of calls and chats over the last 17 days. I have escalated it to the TIO.
If you have this problem please report it. We need to convince Optus to give this some attention.
Just got back from holidays to find our service has been transferred and experiencing the same thing, thought it might of been a ploy to get users to jump to the 200gb for $60 plan.
My Home Wireless Broadband service started functioning again today 1/05/2019. I notice the Optus post saying it upgraded firmware on some customer's modems, so maybe that has happened. So far so good... let's see.
It was too good to be true. At 11:00 pm 2/05 I lost my connection. So I had just over a day of connection and now I am back on my phone hotspot... ☹️
What frustrates me most is the silence from Optus. Where is the customer service?
Finally got the wireless modem reconnected today after many many weeks, many fruitless calls, misinformation and last resort a visit to an Optus shop - now it is up and running the speed to appalling - taking over a minute to open a page and impossible to stream a video. Poor execution & poor customer service. Time to make a change!
I’ve also been switched from vivid and now getting 0.5 and 0.7mbps as the norm.
Is there an update on fault 20966273 since the 28/04?
Is it confirmed the issue is in the modem?
Will replacing the modem with the optus b525 and using my current sim resolve the issue?
I was happy with the previous vivid service as I’m in an area that is a fair way from the exchange, few available ports and no NBN until March 2020 (less than 10km from Melbourne GPO!). Despite the reassurance during the transition... now I’ve got a very very poor hwb service that I’m paying a premium price for.