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Welcome to the new look Community! We're still upgrading and making some changes to the platform over the coming weeks! Stay tuned.
New Contributor UnhappyHomeUser
New Contributor

Very slow to restore service???

Our Optus cable service in our street stopped over 3 days ago. No internet and no phone. Had to take a day off work for the technician to come to my house to tell me he could not fix the problem as there is no signal at the pole. Does this happen a lot? How long am I likely to have to wait? I live in Gordon, Sydney.

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RetiredModerator AlexRH
RetiredModerator

Re: Very slow to restore service???

Hi there, not good to hear that this happened Smiley Sad Can definitely appreciate that the loss of connection would be frustrating to say the least.

Did you have a fault ref # that we can follow up on for you? 


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New Contributor UnhappyHomeUser
New Contributor

Re: Very slow to restore service???

Hi the number is 18281950, and now over 5 days since outage commenced, will reach 6 days of no service tonight!!!

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Online Community Manager
Online Community Manager

Re: Very slow to restore service???

@UnhappyHomeUser, it looks our technicians have visited the site and replaced the component of hardware that was resulted in signal loss.

 

Are you back up and running? Let us know.

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