Very slow to restore service???

UnhappyHomeUser · ‎10-03-2018

Our Optus cable service in our street stopped over 3 days ago. No internet and no phone. Had to take a day off work for the technician to come to my house to tell me he could not fix the problem as there is no signal at the pole. Does this happen a lot? How long am I likely to have to wait? I live in Gordon, Sydney.

AlexRH · ‎12-03-2018

Hi there, not good to hear that this happened 😞 Can definitely appreciate that the loss of connection would be frustrating to say the least.

Did you have a fault ref # that we can follow up on for you?

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UnhappyHomeUser · ‎12-03-2018

Hi the number is 18281950, and now over 5 days since outage commenced, will reach 6 days of no service tonight!!!

Dan_C · ‎12-03-2018

@UnhappyHomeUser, it looks our technicians have visited the site and replaced the component of hardware that was resulted in signal loss.

Are you back up and running? Let us know.

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Very slow to restore service???

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