As global digitalisation increases, more and more enterprises worldwide are turning to emerging tech... Read the full story
2018-04-13 08:39 PM
Hi all - I hope someone can help me....
I'm having the most frustrating time at the moment.
Results from speedtest.net and fast.com both report good (14-22Mbps depending on time of day) and yet my web browsing is incredible slow - so much so that I am now getting timeouts from websites. Even a standard Google search can take more than 10 seconds. It's every website and every device in the house and all the time - it's not an intermittent issue.
I've tried restarting the router many times with no change. Optus service status page shows no issues in my area. I was going to call tech support but thought I would check here if anyone had any ideas - I can just hear tech support telling me that my speedtest is fine so the issue is not with Optus.
Anyone have any ideas? I would be most grateful for any help.
Solved! Solved: Go to Solution.
2018-04-14 10:40 PM
whats the response time in ms?
2018-04-14 03:45 AM
Hey @macdoodl - seeing as this is happening across multiple devices, it does seem like it's a network related problem. I'd highly suggest reaching out to Technical Support on 13 13 44 (Open 24 x 7) or via LiveChat here, so they can raise a fault case and have this further investigated. Wes
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.
Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button
2018-04-20 08:47 AM
I did contact tech support and after a lengthy wait on the phone I got told "we are doing an upgradation (sic) on the line - no ETA". I spoke to the compensation team who have knocked some money off my bill for the next 6 months which is a start I suppose but it doesn't help with my daily frustrations and with no end in sight I'm not the happiest customer. Hopefully this "upgradation" is completed soon.