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Very slow NBN internet

I am very frustrated at the slow NBN internet, and trying to get an answer from OPTUS, my download speed is around 20-23 mps

and I am paying for 50,  live streaming keeps buffering and fetch box stops constantly, with a red circle showing whilst it reconnects, The service is terrible here, was much better in Vietnam, how come a company be so bad and continue to operate, trying to talk to a human without a long wait is standard, absolute rubbish,not happy. so after my dummy spit any solutions would be greatly appreciated. 

 

Cheers Rob.

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Re: Very slow NBN internet

Do you know the delivery method for your nbn e.g. Fttn, hfc etc

What does the nbn equipment look like (this can help in regards to working out how your nbn is delivered) 


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Re: Very slow NBN internet

Hi Paddylee, thank you for your response, the nbn is FTTN then copper phone line to the house, the node is up the street about 200 metres away.

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Re: Very slow NBN internet

As its fttn you should be able to see your sync speed - this will give a clear indication where the problem lies.

While the node may be 200m away, the copper that services your address may go the oppositte way and end up over 1km of copper length to that node - unfortunately thishappens quite frequently.


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