Yes Crowd will close and be redirected to Help & Support on the 1st November 2021. Thank you to every member who has made this community such a helpful and supportive place for customers and staff to interact to help serve along with improve our products and services. You will be missed.
What type of NBN service do you have? What NBN box has the NBN installed?
This document from NBNCo explains the setup for a fibre NBN connection:
I am trying to get the same thing but with old number restored to new NBN fixed wireless modem.
Please read the post from Miggy1
I have just got a dial tone today from a NBN connection on the 14th. It can phone out but they didn't give old number on new service. Optus Contact seems to have gone on holiday.