Just received an email - it says "
Ensuring you are aware of changes to our contract terms is very important to us, so we are getting in touch to let you know about some changes that we have made to your fixed bundled plan.
You are currently on a fixed bundled plan which includes a fixed telephone and broadband service. If you cancel a service with Optus, any remaining services in the bundled plan will automatically be cancelled.
If at any point you would like to cancel one of the services that is part of your fixed bundle but keep the remaining service, if you have any questions please contact us here."
What a waste of my time - why not just state the changes!!!!! And no special contact link for this mass comms, just the usual painful one.
Anyone else find this frustrating and pointless - something that could have been simple!!
Solved! Solved: Go to Solution.
What e-mail address did it come from?
Thank you, just wanted to first confirm it was an e-mail from Optus and not a scam.
Just saw another customer posted about it as well.
We will be passing this valuable feedback on. Thank you.
Thanks. So how do I find out what it meant to say? has there been a change? I have taught many large companies that when there is a change - actually describe the change, NOT just advise to look at the new terms and make us fish through and find the difference. So can you get something done? As at now this advice does not count - so ensure they understand it will not comply when a larger complaint arrives.
A more useful communication needs to come out.
I've had confirmation that the only change is if you ever decided to cancel either the phone or broadband service you would need to contact Optus to retain the other which wasn't the case previously. It was a requirement to notify customers.
Haha, I agree!