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Update on 3 day old fault?

Hi I spent a long time on chat over 3 days ago and my DSL still doesn't work. No updates. And broadband chat has no available operators tonight. 

How do I get an update? 

How to I get my daughter's mobile data increased so she can use that instead of the DSL that I'm paying for but doesn't work ? 

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Re: Update on 3 day old fault?

Hi there, @Lean. I'm terribly sorry to hear about the difficulties you've faced with your internet. Has his been resolved since posting? If not, we'd love to help. Please help me verify your account by sending through your full name, DOB and phone via PM, or alternatively try this Live Chat link if you'd like immediate assistance here. 

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