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New Contributor
New Contributor

Update Modem firmware

Hi All,

How can I update my Sagemcom modem F@ST™ 3864V3AC as I'm not an Optus client anymore.

As I bought it from Optus and I believe I should have the same support as I would if it was a store-bought.


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Respected Contributor
Respected Contributor

Re: Update Modem firmware


@rfaim00 wrote:

Hi All,

How can I update my Sagemcom modem F@ST™ 3864V3AC as I'm not an Optus client anymore.


Optus don't supply downloadable firmware files, and firmware can only be updated while connected to the Optus network


As I bought it from Optus and I believe I should have the same support as I would if it was a store-bought.

Not according to Optus. If that was the case they would give you admin access, but they don't.