cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
New Contributor ShortyJH
New Contributor

Update Modem/Router Firmware

How can I see if my Sagemcom F@ST3864 has the latest firmware version?

It says I have 

Software Version:8.353.1_F@ST5350_Optus

 

0 Kudos
Reply
18 Replies
Trusted Contributor
Trusted Contributor

Re: Update Modem/Router Firmware

That version was rolled out in May so there may be a new version. We're able to update the firmware from our end if you wanted to PM us, or you can do a factory reset of the modem that may update it as well, however you'd need to re set up the modem.

0 Kudos
Reply
New Contributor Andrew_R8
New Contributor

Re: Update Modem/Router Firmware

Before we do a factory reset, could you at least provide what is the latest version?

0 Kudos
Reply
Contributor naik_michel
Contributor

Re: Update Modem/Router Firmware

Hi,

 

I have version firmware: 8.353.1_F@ST5350_Optus

 

Is this the latest version ??

 

Terrible 2-10 Mbps NBN Speed in Sydney CBD on the 25Mbps plan!

0 Kudos
Reply
RetiredModerator Toomey
RetiredModerator

Re: Update Modem/Router Firmware

@naik_michel the only way I can think to check is by seeing if my system lets me update it or not. Shoot through your account number, address, full name and DOB in a PM and I'll have a go.


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
New Contributor rendo
New Contributor

Re: Update Modem/Router Firmware

Hello Toomey,

 

I was wondering if you coudl help. Is there any way to see if my Sagecomm F@ST3864AC has the latest firmware. I have recently signed up to Optus cable and I am pretty happy with the speed and service, however in the last few days I am getting a few dropouts 😞 I am wondering if I am pushing the 16 devices per wifi band (eg 2.4ghz band & 5Ghz band) limit 😞

Is there anyway to increase it from 16 devices per Wifi channel. Was a bit disapointed to discover that.

 

Anyway, my firmware version is below, can you let me know if there is a newer one please:

Software Version: 8.358_F@ST3864AC_Optus

 

Regards,

Rendo

 

 

0 Kudos
Reply
RetiredModerator Shauna
RetiredModerator

Re: Update Modem/Router Firmware

Hey @rendo - Are you able to send us a private message with your account details, full name and DOB so we can take a proper look? Cheers!


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
New Contributor AmronTrading
New Contributor

Re: Update Modem/Router Firmware

Hey @Shauna can i also get my moden checked out for a firmware update? - mine is the same model as mentioned by the guys above Sagem F@ST3864V2

Also with the WiFi security issues just discovered is there likely to be a new release for that on this modem?

Happy to PM you if that's required? But please verify that you are an Optus employee??

0 Kudos
Reply
RetiredModerator AlexRH
RetiredModerator

Re: Update Modem/Router Firmware

Hey @AmronTrading, if we're a moderator it means we're an employee 🙂

Happy to take a look at your firmware, please PM me with your username/account number. 

 

Regarding the security concerns, we've posted an update about this here


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
New Contributor DimitriiB
New Contributor

Re: Update Modem/Router Firmware

Going to be PM-ing you as well as I think mine needs a firmware update  🙂

0 Kudos
Reply