The long weekend is nearly here – time to break out the speakers for a poolside party. Check out Yes... Read the full story
2016-06-20 11:10 PM
I live in the Newport area (NSW 2106) and for months have experienced very slow internet speeds. But today has been the slowest it has ever been at sub 10 Mbps! I pay $115 for a telephone and Cable bundle + Speed Pack!
Last Friday I logged a call to complain and an engineer came out on the Saturday and replaced my Cable Modem with a new v2 model and also checked the line. After doing this the optus speed test showed that I was getting about 65 Mbps although speedof.me suggested it was more like 25 Mbps.
I have logged yet another call and went through the usual routine of reboot the modem, wait a few minutes, test again. Still slow, so factory reset the modem, turn off wifi, use an ethernet connected port to the modem. End result still no difference a pathetic 9.23 Mbps!
The engineer did credit me $15 which was a gesture but still does not resolve my issue! I will check the Internet again in the morning and if this is still the same sub standard speed will be logging another call!
Come on Optus sort this out!
2016-06-21 09:38 AM - edited 2016-06-21 09:39 AM
Hey there @jreeman - Not good to hear about the speed drop Did you have a ref # there I could take a look at?