I just went and looked if a bill had turned up for me, and found I was overdue + $15
One of the primary legal principles is you need to show damages to claim recompense. Even in contract law, a $1 has to be exchanged before a contract is valid. While an interesting mystery, Optus don't need to justify free stuff. You might as well ring up demanding to know why they used yellow in their logo. In general only once you you are out of pocket can start making demands.
I just found 2 calls on my dodo bill marked as "Melb Vmail" I have no log in my phone for the call at that time and the time of the calls were half way into listening to voicemails eg;
Voicemail Retrieval ...4:51:46 PM - Duration: 2:50 - Location: Narre Warren
Dialed Number ..........4:52:51 PM - Duration: 1:44 - Location: Melb Vmail - Charged $2.19
Voicemail Retrieval ...11:00:10 AM - Duration: 5:48 - Location: Pakenham
Dialed Number ..........11:02:13 AM - Duration: 3:45 - Location: Melb Vmail - Charged $3.99
I'm still trying to find out what this is
Hmm, are they actual charges, or is there a matching credit to balance out the charge? That's usually the case for this sort of thing.
Yes, actual charges.
I got an answer; the calls were from going through voicemail to call back instead of dialing manualy (which would have been free on my contract).
The voicemail call-back feature, I was still under the impression that those charges are credited back.
Have we managed to sort the issue, or are you still waiting on further action to be taken? Let us know, I'm always happy to help out.