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New Contributor
New Contributor

Unauthorised Optus Order, I did not authorise his Optus Order

 
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Respected Contributor
Respected Contributor

Re: Unauthorised Optus Order, I did not authorise his Optus Order

You should  edit/delete the image as it contains your mobile number and email.

Have you made any changed to your account recently? Optus' systems send out "order confirmation" messages when certain setting are changed on your account. They confuse a lot of people.

If you are still concerned, you need to contact Optus directly, not in this public forum.

 

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Respected Contributor
Respected Contributor

Re: Unauthorised Optus Order, I did not authorise his Optus Order

Optus side auto activation of Voice over LTE also creates this, so also can be that.

Did someone on Yes Crowd answer your question?
Please remember to throw a Kudo and/or Accepted Solution their way!
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Moderator
Moderator

Re: Unauthorised Optus Order, I did not authorise his Optus Order

Hi @Top38, we have hidden your personal information on our online public forum. We take your privacy very seriously. If you have any questions about this, please feel free to refer to the → Community Guidelines. 


Unfortunately, we don`t have access to customer`s account on this public forum. You are best to speak with our Customer care team either via the → messaging service or by calling them on → 133937 - Mon - Fri: 8am - 8pm Sat: 9am - 5pm AEST to assist you further.


Kartika__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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