cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question

Yes Crowd will close and be redirected to Help & Support on the 1st November 2021. Thank you to every member who has made this community such a helpful and supportive place for customers and staff to interact to help serve along with improve our products and services. You will be missed.

karenmarr56
New Contributor
New Contributor

Unable to connect to Wireless Modem after moving house

After moving house I am unable to connect my wireless modem.  When trying to connect I get a red light saying I don't have any service.  Not sure why I am paying for a service that I can't use.

0 Kudos
Reply
1 Reply
Ray_YC
Online Community Manager
Online Community Manager

Re: Unable to connect to Wireless Modem after moving house

Hi karenmarr56,


The first things we need to know are have you checked if there are any known network issues at your new address?

Have you contacted Optus directly to see if they know what the problem is?

What is the make/model of your modem?

----------------------------------------------------------------------------------------------------------------- I am now no longer part of Yes Crowd or Optus. Thank you to all those who have contributed to the forum during my time, especially the regulars! Cheers!
0 Kudos
Reply