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New Contributor karenmarr56
New Contributor

Unable to connect to Wireless Modem after moving house

After moving house I am unable to connect my wireless modem.  When trying to connect I get a red light saying I don't have any service.  Not sure why I am paying for a service that I can't use.

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Online Community Manager
Online Community Manager

Re: Unable to connect to Wireless Modem after moving house

Hi karenmarr56,

The first things we need to know are have you checked if there are any known network issues at your new address?

Have you contacted Optus directly to see if they know what the problem is?

What is the make/model of your modem?

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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