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Chanos
New Contributor
New Contributor

URL filter disappeared

I called technical support because the URL filter option is gone from the menu. I have a few url that I would like to unblock. It looks that there is no solution to this issue. Could you please confirm in writing? thanks and regards,

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YetAnotherAcc
Respected Contributor
Respected Contributor

Re: URL filter disappeared

If you have the Sagemcom 5366TN or the Ultra, then the URL filter was removed in error. There is a fix which is currently being tested, but no word yet on when the fix will be rolled out.

Jono_YC
Moderator
Moderator

Re: URL filter disappeared

Hi @Chanos it's not great to hear that you're experiencing issues with your URL's.


If you’re still needing a hand, we recommend messaging us via the My Optus App. Our team is available 24/7 and are ready to assist customers as quickly as possible.


We're also available to assist via Social Media. Please send us a private message to Optus on Facebook or a DM on Twitter with the details for further assistance.

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.