I have been on the phone for 3 days, this is the 4th day. Due to a miscommunication, my main line to my business was disconnected. It was supposed to be ported to another carrier some months ago and I had diversions in place from Optus. I then closed the account last Thursday and Optus failed to tell me it was still active after I told them it was ported. Optus then closed the account and the next morning our phones went dead. I am receiving no incoming calls.
I spent 10 hours on the phone to Optus to every dept. being passed around. No one has the training or knowledge to help.
I Tweeted Optus all weekend, public and privately and was ignored.
I can not find anyone in that is based in Australia that can help.
The gravity of this situation is CRITICAL and I am receiving NO HELP FROM OPTUS AT ALL.
The whole process of porting is to maintain the current number but swap suppliers. As you disconnected the service by your own omission you've affectively stopped that process from happening.. There shouldn't of been any reason to get involved in the process, just pay the bill when it arrives. This give away that the port didn't go through would've been that you never recieved a bill from the other telco and maybe you are still receiving a bill from Optus. What a mess indeed!
Yes I can understand the urgency in getting this service back up and running and unfortuanlty the only thing this forum can do is escalate your post hoping that a Optus Rep takes hold and gets the ball rolling to correct the issue.
I hope this gets resolved quickly but don't expect to have services this week and maybe the next. Fingers are crossed that it happens super fast!
Not good to hear acrabbe - if you've tweeted us already were we able to get your issues addressed on there? Recommend to stick to one social media outlet to avoid double handling and delays.
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