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cammck510
New Contributor
New Contributor

Two optus accounts and can only access one account online

I have two Optus accounts, one account that has two mobile devices, another separate account that has broadband, telephone and fetch tv.

I have a service fault with the telephone and cannot call or message optus as they insist the only communication shall be through the app.

I can only log into the account that has the mobile numbers as I used the same email address on both accounts.

I am now stuck with no land line phone, no support and no way to raise this urgent service issue.

HELP !

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BenF
Frequent Contributor
Frequent Contributor

Re: Two optus accounts and can only access one account online

Are you able to login to My Account?
If so you can add a service there
https://www.optus.com.au/for-you/support/answer?requestType=NormalRequest&id=9756&source=5&question=...

 

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cammck510
New Contributor
New Contributor

Re: Two optus accounts and can only access one account online

Yes I can and am logged into my account but cannot see anywhere to add a service

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