Hi, I have been trying unsuccessfully to turn off paper bills for my landline phone.
Attempting to do so using My Account I got error messages so I called Optus and after a 40 minute wait was connected to a lady who told me she'd switch these off for me. She also noted I had two accounts, one for internet and one for land line phone; I said I wished to switch off both paper bills.
Next month my landline paper bill arrives with another $2 charge for paper bills.
Logged back into My Account but got a message it's not possible to switch of paper billing for landline using My Account.
I tried direct messaging moderators in similar forums in yes crowd but no response.
Can someone please help me to switch off these bills once and for all?!
Solved! Solved: Go to Solution.
Hey kylie_b77, I can see that you've sent Hollie a private message with your details. I'll let her know and see if we can get this sorted for you.
Being a long term Optus customer it really annoys me when they switch us to online billing without my consent..again!. Then send us a final reminder notice before suspension, on top of that I have to try to contact Optus to fix it?! I've payed it straight away but my patience is running thin and I may have to switch all my business to Telstra if this continues..
Hey @cee_magila, thanks for getting in touch. I'm not sure why your billing method would be switched to Online without your consent, that sounds very strange. 😞 Can you please send me a PM so that I can look into this for you?
I have been trying all day to turn off paperless billing. This also happened last month and the month before when I gave up. There is always an error. It is driving me crazy trying to do this.