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2019-02-22 10:07 AM
We've had no dial tone on our phone for 2 days. I wanted to report a fault and get taken to the Validate Your Account page. Every time I enter my details I get the error below. Can anyone help on how to report an error for a service that Optus doesn't recognise??? I haven't got hours to sit on the phone and be handballed from one department to another. Thanks.
2019-02-23 07:57 AM
I'm sorry for the frustration you must feel!! Unfortunatly I have no answer/can't help; however wanted to acknowledge and help to legitimise your problems.
BTW I am NOT an Optus worker if that's what you were thinking. I'm just another frustrated customer scrolling through the Crowd posts *sigh*
2019-02-24 01:07 PM
Hopefully this has since been resolved. An alternative to calling is speaking with our Live Chat team.
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.
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