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Occasional Contributor
Occasional Contributor

Transfer of Service Ownership

Hello,

I'm trying to complete a transfer of ownership form to pass my internet and home phone onto another person, however every time I enter my details (which I have confirmed are correct through my bills and account information), it says my details are incorrect?

Has anyone else had this problem? I tried to use the Optus App to ask for assistance but they responded 18 hours later and I got no notification despite having notifications turned on, and they just closed my ticket on me when I didn't respond, despite it being 6am and me not being awake..

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