Trying to link my wireless broadband service to my existing mobile "my account" profile but get the following error message:
"This service does not match the market segment of your user account."
1. My Account - is still active but was attached to my mobile number. I have since transferred my mobile number to another service provider. When I log in to 'My Account' I see no attached services (naturally).
2. I have now activated a wireless broadband account and wish to self-manage the account. I am unable to set up a new account log in for the service because my 'old' account is still active (but with no service attached). I try to add a new service to my old/existing login and get the above error message and, of course, I cannot add the new service to my existing account.
Note - neither account, old or new, were business services - they were/are personal services.
I would like to manage my account and set up paperless billing. Can someone please advise or help set up my account so that I can self manage my new wireless broadband service?
Solved! Solved: Go to Solution.
Have you tried Live Chat or Optus store it may need to be cleared and a new account setup in my account as you said the mobile you had on the account has been transferred to another Service Provider which could mean the My Account won't accept the new Details A moderator maybe able to assist here they are always looking around to help
Thanks shooterau - I am in a remote area and it is difficult to get to an Optus shop (around 90 mins drive). I'll hang back and see if a moderator can help. Thanks anyway 🙂
Hey Markindaintree 🙂
Thanks for letting us know about this.
I'd be happy to check this out for you.
Could you please PM through your service number, full name, date of birth and the email address for your My Account and I'll investigate this further and get this sorted for you.