We have a Broadband connection and the upload rate is extremely low. We work from home and need to have a reasonable upload rate. I tried to call you a few times and at the last stage when I am waiting for someone to be assigned the connection is dropped.
I'm having the exact same issue, my download speed is superb (I got NBN 100) but my upload speed is lees than 1mb
This is affecting my job, and the 4G backup doesn't help because I'm inside a unit where I don't have any reception with Optus (I do have reception with my phone company though).
I searched in NBN website and couldn't find any present outage, my postcode is 2022.
Cabel connection and the speeds are
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Hmm Optus are a bit vague on their upload speeds however they do say 2 Mbps on the top tier plans. I assume you have the entry level plan and I do believe that should be double if not 3 times the speed you are getting. Have you ever spoken to anyone at Optus about it?