cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
View your usage, get billing support and much more with the My Optus app, download it here
Highlighted
New Contributor
New Contributor

The upload rate is extremely low

Hi,

We have a Broadband connection and the upload rate is extremely low. We work from home and need to have a reasonable upload rate. I tried to call you a few times and at the last stage when I am waiting for someone to be assigned the connection is dropped. 

 Cheers,

 

0 Kudos
Reply
6 Replies
Highlighted
Esteemed Contributor
Esteemed Contributor

Re: The upload rate is extremely low

What sort of internet connection is it and what do you call slow?

https://www.speedtest.net/ 

0 Kudos
Reply
Highlighted
New Contributor
New Contributor

Re: The upload rate is extremely low

I'm having the exact same issue, my download speed is superb (I got NBN 100) but my upload speed is lees than 1mb

 

9442311644

 

This is affecting my job, and the 4G backup doesn't help because I'm inside a unit where I don't have any reception with Optus (I do have reception with my phone company though).

I searched in NBN website and couldn't find any present outage, my postcode is 2022.

Any solution?

 

 

0 Kudos
Reply
Highlighted
New Contributor
New Contributor

Re: The upload rate is extremely low

Cabel connection and the speeds are 

https://speedtest.telstra.com/

 

Telstra Speed Test

Measure your connection speed for your Telstra nbnTM, ADSL, Cable or mobile data service.

15.8
Mbps
Download speed

 

0.4
Mbps
Upload speed
 
 
0 Kudos
Reply
Highlighted
Esteemed Contributor
Esteemed Contributor

Re: The upload rate is extremely low

Hmm Optus are a bit vague on their upload speeds however they do say 2 Mbps on the top tier plans. I assume you have the entry level plan and I do believe that should be double if not 3 times the speed you are getting. Have you ever spoken to anyone at Optus about it?

0 Kudos
Reply
New Contributor
New Contributor

Re: The upload rate is extremely low


@Yeldarb wrote:

What sort of internet connection is it and what do you call slow?

https://www.speedtest.net/ 


I use this this is amazing site normal and effective.

0 Kudos
Reply
Highlighted
New Contributor
New Contributor

Re: The upload rate is extremely low

Thanks. I did try to reach them a few times and after 20 minutes waiting my call was dropped and disconnected. 

0 Kudos
Reply