The service entered is not eligible for My Account registration. Please check and try again.

[Razumikhin]

Hi everyone,

I signed up to Optus broadband Sunday 29/3 and my service hasnt started yet - scheduled later this week.

I'm trying to register at optus.com.au but when I enter in my username I get the following message:

"The service entered is not eligible for My Account registration. Please check and try again."

What should I do?

Thanks in advance for helping out!

[Ed_space]

Hi

My Account can only register an active service - so as soon as your hooked up to Broadband you'll be able to get that sorted out.

Wont be long now 🙂

Ed

[Razumikhin]

Thanks for your help! Will try again later in the week.

Paul

[Ferdinand]

I have three active services and each one has been rejected.  As soon as I type the number - mobile, for example - the rejection message appears afgter the first digit.  Any suggestions, please?

[Ray_YC · Accepted solution]

This is not something that we can currently assist with here on the forum. 

If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details. 

If not, please chat with us.