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The service entered is not eligible for My Account registration. Please check and try again.

Razumikhin

Hi everyone,

 

I signed up to Optus broadband Sunday 29/3 and my service hasnt started yet - scheduled later this week.

 

I'm trying to register at optus.com.au but when I enter in my username I get the following message:

 

"The service entered is not eligible for My Account registration. Please check and try again."

 

What should I do?

 

Thanks in advance for helping out!

Re: The service entered is not eligible for My Account registration. Please check and try again.

Ed_space

 

Hi

 

My Account can only register an active service - so as soon as your hooked up to Broadband you'll be able to get that sorted out.

 

Wont be long now Smiley Happy

 

Ed

Re: The service entered is not eligible for My Account registration. Please check and try again.

Razumikhin
Thanks for your help! Will try again later in the week.

Paul

Re: The service entered is not eligible for My Account registration. Please check and try again.

Ferdinand

I have three active services and each one has been rejected.  As soon as I type the number - mobile, for example - the rejection message appears afgter the first digit.  Any suggestions, please?

Solution

Re: The service entered is not eligible for My Account registration. Please check and try again.

Ray_YC

This is not something that we can currently assist with here on the forum. 

If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details. 

If not, please chat with us.  


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