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Aman_YC
Moderator
Moderator

Re: The Optus Ultra WiFi modem with 4G back-up is here

Hi @GehanR,   We do offer Ultra Fast speed packs that have an average 250Mbps  downloads (while connected using Ethernet). You can check the available details of this  modem here → Click here 

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YetAnotherAcc
Respected Contributor
Respected Contributor

Re: The Optus Ultra WiFi modem with 4G back-up is here

@GehanR 

The non LTE version appears to be AC2650 (450 + 2200) , so I expect the newer LTE version to be at least that.

GehanR
New Contributor
New Contributor

Re: The Optus Ultra WiFi modem with 4G back-up is here

Thank you @YetAnotherAcc! That's exactly what I was after!

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orchardb
Occasional Contributor
Occasional Contributor

Re: The Optus Ultra WiFi modem with 4G back-up is here

Just got one and the 4g service light does not come on at all even when wan is disconnected.
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Kyri_YC
Moderator
Moderator

Re: The Optus Ultra WiFi modem with 4G back-up is here

Not great to hear that you are still having some troubles with your modem @orchards. If you can reach out to us via our Facebook or Twitter pages, we can have this looked at and escalated further for you.

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Tom_nickname
Occasional Contributor
Occasional Contributor

Re: The Optus Ultra WiFi modem with 4G back-up is here

That happened to me too - the 4G Backup not working.

See my previous post from a month ago, on "23-08-2020 10:15 PM"

The manual and all the information says it SHOULD work. Out of the box. Before the NBN is there, even. Mine wouldn't, under any circumstances.

The problem seems to bes that Optus are shipping these things with the SIMs UNREGISTERED.

I didn't know that. I used the "Optus Chat" and the service guy recognised the problem, said he'd be able to help me, but DIDN'T say what the problem was. After providing sufficient details (including the number on the SIM card), he did something and it started working.

I suspect this is the case for all of these modems, at least in the last month or more.

Tom

 

 

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orchardb
Occasional Contributor
Occasional Contributor

Re: The Optus Ultra WiFi modem with 4G back-up is here

Thanks Tom

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SillyGogo
Crowd Champion
Crowd Champion

Re: The Optus Ultra WiFi modem with 4G back-up is here

@GehanR Not much information about which AC this modem is, you can do some network benchmark tools https://www.raymond.cc/blog/network-benchmark-test-your-network-speed/

to find out the actually speed in your environment(number of devices, wall, neighbours, usage etc). It is an 4x4 ac, Saying that, how is the router behaving on your network? Are the file access and streaming acceptable speed and quality, thats what more important. 

What are your network demands? Is it business or high speed critical? If so then hard wire your network and get a business grade router, I won't rely on this router to do my network routing for those situation. If it for general music and movie sharing on the nas then check the quality of the stream in your environment. 

 


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SillyGogo
Crowd Champion
Crowd Champion

Re: The Optus Ultra WiFi modem with 4G back-up is here

@Aman_YC @Ray_YC I am keen on the speed pack #5 however, with the Optus Service check only the 100Mb speed is available, with another provider it shows my address can get 250/25. 

 

Finally got my hand on the ultra wifi modem from some dodgy site. I am still on the old plan will the 4G backup sim be active when it synch up to my account?

 

So far the wifi performance is similar to the 5366TN however, little more locked down. Haven't updated to the latest firmware and would like to see how well the band steering on this modem. 


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I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button Smiley Happy
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George_YC
Moderator
Moderator

Re: The Optus Ultra WiFi modem with 4G back-up is here

The Speed Pack 5 & 6 are only available for Fibre to the Premises customers @SillyGogo. If you're on an NBN Cable connection, some other providers may offer the Speed Pack 5 for certain households.

You can read up more on our NBN Speed Packs page.

In regard to the Ultra WiFi Modem, this is only supported on our new plans and if the modem was supplied directly by us, as it needs to be activated on your account.

If you wanted to get the Ultra WiFi modem on our new plans, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.