G'day g'day! I'm good, exhausted; but surviving haha. As far as I'm aware, you should be able to upgrade with a one-off replacement fee, but I can get some clarification.
It's going to be a bit diffuclt to get through given the capacity of our care staff at the moment, but leaving a message in-app would be your best bet.
It's going to be a bit diffuclt to get through given the capacity of our care staff at the moment, but leaving a message in-app would be your best bet.
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It was on the cards, but it's on hold at the moment.
Only for new, recontacting and customers who rate plan change.
I'll update here once it's available for outright purchase.
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@Dan_C All good mate, I will wait for the 5G back up version. Like @Yeldarb it will be my 4G backup when the backup 4G is down. The good thing is this new modem will save me the need to connect my mobile to the home modem and automatically switch over during down time.
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I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button
@Schumi5 , if it is like other provider's 4G backup modem, then it will just act as an normal modem and switch over to 4G when the service is interrupted. You still connect the Orbi to it via a Lan port. The Orbi wont know the different.
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I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button
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I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button
I am in a similar plan. It is not often that NBN is down, so having the 4G back is only a desirable and not for paying extra $30/month for one. Like @Dan_C said, there will be an option to by it outright. I am getting one to test and see its performance.
My current modem supports 4G backup via USB. If NBN is down, I can plug my phone into it and get the full 4G speed, my network will function as normal.
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My current modem supports 4G backup via USB. If NBN is down, I can plug my phone into it and get the full 4G speed, my network will function as normal.
_________________________________________________________
I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button
Hi there! Sorry I couldn't get back to you right away.
How long did you sign up? @aruna260
The new modem launched alongside our new plans - that was back on the 25/3/2020.
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