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SillyGogo
Crowd Champion
Crowd Champion

Re: The Optus Ultra WiFi modem with 4G back-up is here

@Indian Did a quick test, Fetch works on 4G backup, but not well as hinted by @YetAnotherAcc . Alot of buffering and stops, so if you really need to us Fetch during an outage, then drop the resolution down to 480i to have a more enjoyable viewing. Saying that, I tested with the 4G at 1 bar, getting about 2Mbps, alot of buffering, and 3 bars, 12Mbps very watchable at 720p resolution.


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Jim15
Occasional Contributor
Occasional Contributor

Re: The Optus Ultra WiFi modem with 4G back-up is here

I really am no expert.  IT is not my thing at all.  I get as involved as I have to every few years sorting out basic issues such as new router / printer / whatever at home, but here goes:

5 people here and anything real important is hard wired anyway.  With that said I know 3 people have something streaming on either their phone / laptop / tablet and possibly more than one thing going.......These things will not be hard wired.  The TV is also on and it's streaming Netflix 4K ( I know enough that it is 4K).

Just looking at a speed test using my phone approx 16 metres away from the router (through some walls incl. kitchen area)  I am getting 51 down and 18.4 up.  This does not vary very much.

It would be nice if I could claim bragging rights as to how much better was available when I speak with people in other countries who get way more allowance, but I doubt I would pay a penny more as it does all I care about.  Similarly wifi 6 would be nice but doubt I would care away from the badge in my circumstances.  One son here plays games a fair bit when here and no one has complained about things slowing (well Ok a thing or two but looking at forums that's nothing to do with anything other than those things and it's seldom edge case for us).

I just have the basic mixed tech wires to the house (copper from telegraph pole to house).

I get zero complaints from anyone here and I very much did when the ADSL service was being run down before we could connect this way (near Sydney).

I am fine with everything even if our very best here is hardly anything to shout about when talking to people elsewhere (some other countries).  For us it's plenty.

Hope that helps and if not it's all I have:)

scottdk
Occasional Contributor
Occasional Contributor

Re: The Optus Ultra WiFi modem with 4G back-up is here

Recently moved NBN to Optus as part of a package to get a discounted new phone plan. The performance has been terrible. Speeds up and down, and outages. All connected over Ethernet, not WiFi, although WiFi is equally as inconsistent. Wasn't sure if it was the new Optus Ultra WiFi router or just Optus's network performance in general. I was regretting the switch from Aussie.

As we were about to give up on working from home, I unplugged the Optus supplied Ultra WiFi router and connected my trusty 7-year old Netgear R7000 router. My wife's Citrix Remote desktop session was immediately snappy (as opposed to: Click - count to 3 - screen responds). Speedtest are consistently 106 to 108Mbps for my 100Mbps service. And we haven't had lags or outages since.

Can't get much simpler than NBN modem -> Router -> Computer Ethernet port. The Optus Ultra WiFi is simply terrible. I'll forego the 4G backup so that I can have a consistently good connection when the service is up.

On the plus side - getting great internet speed and reliability from Optus NBN as long as we don't use their supplied router.

Now I'm finding a few posts saying basically:
1. Connect Optus router to authenticate your new service.
2. Throw the Optus router away.
3. Connect another router.
Jono_YC
Moderator
Moderator

Re: The Optus Ultra WiFi modem with 4G back-up is here

Hi @scottdk it's not great to hear that you're experiencing issues with your 4G backup modem. 


We recommend keeping across our Network Status page, which provides up-to-date faults and works that may be impacting your service. You can also register for updates by clicking on the respective fault ticket, and then selecting “Log a fault”.


There’s a range of troubleshooting steps that may help with internet faults, while some network optimisation may improve your WiFi connectivity around the home.


If you’re still needing a hand, we recommend messaging us via the My Optus App. Our team is available 24/7 and are ready to assist customers as quickly as possible.


We're also available to assist via Social Media. Please send us a private message to Optus on Facebook or a DM on Twitter with the details for further assistance.


----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.

Tom_nickname
Occasional Contributor
Occasional Contributor

Re: The Optus Ultra WiFi modem with 4G back-up is here

I think you've performed enough tests to show that there's something wrong with that router. You should try to get a new one. My one has been rock solid. The NBN and Foxtel (both on HFC) disappeared for 2 days starting on Jan 1, and the Router cut over to 4G and worked fine. Just in case, I'd make sure I tried another fly-lead from the Modem to the Router first.
Bron357
New Contributor
New Contributor

Re: The Optus Ultra WiFi modem with 4G back-up is here

Hmmmm.

I recently asked for an upgrade to the new modem as our NBN was unreliable and needed 4G backup option. I requested the upgrade and went to the Entertainer Plan BUT I got charged up front for the modem. Why wasn’t I given the 36 month contract so I didn’t have to pay upfront? I’ve been a loyal Optus customer over 20 years.

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Jack_YC
Moderator
Moderator

Re: The Optus Ultra WiFi modem with 4G back-up is here

Hi @Bron357, we're unable to see what exactly has happened on your account when you recontracted your nbn plan, from Yes Crowd. 

I recommend sending us a message via the My Optus App or our Facebook or Twitter pages. We'll then be able to verify your account details and check this out for you from there. 

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.