Hmm, it's all based on contract you agreed to at point of sale.
The new modem comes with a recurring monthly payment option or an outright option. You'll need to have received the contract which outlines the modem payment arrangement.
Potentially,you could look at changing your plan to the current Broadband offer. There's the $75.00 Internet Everyday offer and Internet Entertainer.
You can try using our online rate plan change portal, but I'm unsure of the time that it'll take to action (due to the back-office delays we're having across the board).
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The product has always been advertised as 4G Broadband back-up service (for use as interim data service before your fixed service is activated and if there's a broadband access issue)
As soon you lose connectivity to your Fixed Broadband connection, your 4G back up service will automatically kick in.
Six minutes sounds oddly specific @Redjack. I'd think a couple of minutes (max). I don't have first hand experience with the service, but our device testing team have never mentioned a 6-minute lag time.
It could also depend on the strength of 4G signal in your area. If the network indicator is lit up and you're still unable to use your 4G back-up, a signal issue is the most likely culprit.
If that's the case, you can always try re-positioning your modem (close to a window and away from any obstructionist).
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