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thatalphaguy
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New Contributor

Temporary Order Number - Broadband Service

I ordered an additional broadband service through our account and received a temporary order number 3 days ago but have heard nothing since. 

 

Live Chat - offline or unaccessible

Have tried calling 4 different numbers - either they can't help or there is a 30 minute wait time

Email - tried replying to original email from Optus - it's a system email that doesn't accept incoming email

 

Anywhere else I can get an update?

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AlexRH
RetiredModerator
RetiredModerator

Re: Temporary Order Number - Broadband Service

Oh dear 😞 Not the kind of connection experience you should be having!

Please PM me with your order number/current account number, full name and DOB and we'll chase this up for you.


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