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Temporary Order Number - Broadband Service

I ordered an additional broadband service through our account and received a temporary order number 3 days ago but have heard nothing since. 


Live Chat - offline or unaccessible

Have tried calling 4 different numbers - either they can't help or there is a 30 minute wait time

Email - tried replying to original email from Optus - it's a system email that doesn't accept incoming email


Anywhere else I can get an update?

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Re: Temporary Order Number - Broadband Service

Oh dear 😞 Not the kind of connection experience you should be having!

Please PM me with your order number/current account number, full name and DOB and we'll chase this up for you.

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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