Hey, a similar thing has happened to me. However, I suspect it happened when NBN was installed in my street, as not only do I get no dial tone, but people cannot even ring my number and leave a message, as it just drops out!
Here is a summary of what I have gone through recently with Optus....
SUN 27/1/19 - My HOME PHONE (LANDLINE) stops working.
MON 28/1/19 - I contact Optus (via online chat on Optus website), and "Maria" books technicians for TUE 29/1/19.
TUE 29/1/19 - Technicians DO NOT come.
WED 30/1/19 - I open a case on the Optus website. Christian Okeefe is assigned, and leaves a message "We're on it". This was 10 DAYS ago, and there has been no reply since.
WED 30/1/19 - I contact Optus again (via online chat on Optus website). "Ada" books technicians for SAT 2/2/19 12:00-16:00.
SAT 2/2/19 (12:00-16:00) - Technicians DO NOT come (2nd TIME).
SAT 2/2/19 (16:00) - I contact Optus again (3rd TIME via online chat on Optus website). "Clifford" assures me that technicians will come today (2/2/19) between 16:00-18:00.
SAT 2/2/19 (16:00-18:00) - Technicians DO NOT come (3rd TIME).
SAT 2/2/19 (18:00) - I inform "Clifford", who now books technicians for TUE 5/2/19.
TUE 5/2/19 - Technicians DO NOT come (4th TIME).
WED 6/2/19 - I e-mail Optus at the e-mail address they provide on their website. Up till now, no reply.
THU 7/2/19 11:10pm - I ring Optus. I am told that a technician will contact me within 20 minutes. Of course, this does not happen.
THU 7/2/19 11:40pm - I ring Optus again. "Laukik" tells me that technicians will come on TUE 12/2/19.
TUE 12/2/19 - Guess what? Technicians DO NOT come (5th TIME).
So, I am now at the stage where it is clear that Optus does not value me as their customer, despite almost 20 years of loyalty and the thousands of dollars (over $20,000) I have paid to them over the years. I will be in the process of leaving Optus over the next few months, with all my devices and services. Maybe you should consider the same?
