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New Contributor ashii187
New Contributor

Technician coming or not coming

I am exhausted for the service provided by optus.ordered for adsl connection on 8th November and technician scheduled was from 8m to 1pm today(23th nov).waiting from 8am tto 1pm.nobody came.time to time I asked on live chat whether technician coming or not they assured me yes coming.

 

just before 1pm I was told they changed the scheduled on 30th November on live chat. even I had to initiate the chat by myself to know that. I took half day leave from office on Friday. and I was feeling like I am just nobody to them.. after that somebody called me from back end team and assured me he would resolve it.drama continuess later.at 6pm I asked in live chat.now I came to know technician visit was changed to 1pm to 6pm today.just feeling wow on that time.luckily my wife on house.. but no technician was there..however again initiated live chat on 9pm today. they tell me that they can confirm on next Monday.what should I do now? I am feeling sick of it.seriously.. should I complain to iot? what to do?

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Crowd Champion MiCCAS
Crowd Champion

Re: Technician coming or not coming

Sorry to hear about the hassles you've had Smiley Sad

 

I have escalated your post so an Optus staff member should take a look shortly.


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I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button Smiley Happy
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Moderator Shauna
Moderator

Re: Technician coming or not coming

Hey @ashii187 - Happy to take a look into this for you.

 

Can you please send us a PM confirming your account number or order number, full name and DOB?

 

Apologies for the experience. 


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I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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New Contributor ashii187
New Contributor

Re: Technician coming or not coming

I was promised by optus that I would get the Internet connection today. and now I was informed that I have had to wait till Monday. frustrated 

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Online Community Manager
Online Community Manager

Re: Technician coming or not coming

 

@ashii187,

 

I've replied back to your private message with a bit more info.

 

I'm happy to continue chatting with you there. 
 

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New Contributor ashii187
New Contributor

Re: Technician coming or not coming

pm sent...

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