Searching...
Reply

Tech Support

Accadacca

<rant>

I am wondering why it is so extremely difficult to get tech support from Optus. It was difficult in the past, but it seems to have gotten a lot worse.

 

Neither "chat" links on this page work:

https://www.optus.com.au/shop/support/answer/how-to-contact-optus?answerId=1371&question=How%20to%20...

 

Having dug to the bottom the the support pages, I eventually found a phone number. Once connected, you have to navigate 16 menu options before you eventually get placed on hold for 43 minutes before you can talk to "Peter" in Mumbai, who despite his best intentions cannot solve a connection issue. Anyway, managed to get it going again eventually.

 

Talks about frustrating!

</rant>

Highlighted

Re: Tech Support

Yeldarb

Does the link below work? If not can you tell me what it does..

 

https://www.optus.com.au/shop/notices/service-chat

Re: Tech Support

GuyCS

Hey @Accadacca - apologies for any difficulties getting assistance. If you're having trouble getting through over the phone or on Live Chat, please let us know what you're needing a hand with and we'll do our best to assist via this channel. 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy

Re: Tech Support

pendaws

Optus has gotten slowly WORSE over the 22 years I have been with them and I have given up on trying to get a sensible answer out of them. They have SCREWED up my login and I have given up on trying to find an answer to my issues. After 22 years I have HAD it with hopeless.

Curmudgeon
Post a Reply
Top Contributors
68 Kudos
48 Kudos
37 Kudos
31 Kudos
16 Kudos