cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
View your usage, get billing support and much more with the My Optus app, download it here
Highlighted
Occasional Contributor
Occasional Contributor

Sudden bill increase - no change in services

Hi,

I've been with Optus for a couple of years and am now out of contract as of April.

March 2019 Bill 

My entertainment plan last month was $81.82

My promo plus 12 month sim last month was $33.17

Which gives a total including GST of $127.04

 

Same service for April 2019 Bill

My entertainment plan this month was $102.74 (increase of over $20).

My promo plus 12 month sim this month was $36.50

Which gives a total including GST of $139.78

 

I'd like to know how I can be charged an increase of $20 when all my other bills for previous months were around the $125-$130 mark - with no additional services added?

 

Thank you.

0 Kudos
Reply
1 Reply
Highlighted
Trusted Contributor
Trusted Contributor

Re: Sudden bill increase - no change in services

Have a look at the two bills and compare them line by line? As without seeing them, It’s very hard to say exactly. 

 

That said, it would be best to speak to chat or phone them to analyse the bill to understand what has if anything changed.

 

its possible a discount for being on contract with the said contract expiring has meant the discount has finished?

I'm a Yes-Crowd Contributor, not an Optus Employee, and I contribute on a voluntary basis. Did someone on Yes Crowd answer your question? Did they share a great tip Please remember to acknowledge their awesomeness by throwing a Kudo and or Accepted Solution their way.
Top Contributors