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Still NOT receiving landline paper bill to be sent to home address as no internet

KennS

Have posted the initial problem to this forum starting in October 2017. Have contacted three moderators via pm and have been online with Optus chat....still NO resolution.

I speak on behalf of my 83 year old father who because of "issues" cancelled his Internet/email in July 2017. He then requested and willing to pay for a paper bill land line posted to his home address.

He has never  received one, except when he has phoned or written to Optus Complaints or asks the Optus store to print him a copy.

 

Why is this SO difficult to change from an Electronic email bill to a Paper bill????

 

Please would someone fix this for him.

 

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