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New Contributor brian_au
New Contributor

Statements have stopped since July

have Optus stopped sending me Accounts since July?  Why does Optus now have a wrong email address in my acccount? Who authorised the change?

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Online Community Manager
Online Community Manager

Re: Statements have stopped since July

Hey, @brian_au.

I can’t say for sure, but it does sound like the issue could be a result of your services being migrated across to our new servicing/billing system. We’ve been slowly migrating services across to the new system over course of the last few years. 

In some cases, we’ve found that the email address listed as your contact email in the old system hasn’t transferred across to our new system.

I’d really suggest contacting us. We’ll be able to update your email to the correct email address. 

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