The long weekend is nearly here – time to break out the speakers for a poolside party. Check out Yes... Read the full story
2017-06-29 06:51 PM
I posted here a few weeks ago after years of frustration. Following advice I phoned the support line and they talked me through a few changes on modem (channel, etc). The issue has not changed at all. Every evening, my speed is absolutely atrocious. From about 6.30 onwards it's not even possible to watch a video without it pausing every 10 to 30 seconds. Buffering just doesn't happen. It's really starting to anger me considering the cost I pay and that I need a competent internet connection for work. If you have a video on - you're pretty much assured it will start freezing in the evening. This is pretty much the only time I am home!! My plan is an unlimited one so no peak times or anything like that.
Ive had a few people in the same area of West Melbourne / North Melbourne with Optus mention the speeds are non functional every evening for them too. Some said they've been told it's congestion - but if congestion means it's not even functioning for the price paid - then I'm tempted to cancel my entire account and just use my phone! I am at my breaking point.
Anyone else experience this and have have any recommendations (all other devices are disconnected) - what advice have you been given?
At the end of my tether.
2017-06-29 03:07 PM
It's been 2 years, Same old respone given to us "congestion".
See thread here.
Tired of going home and using only 2-3 mbps when we pay for around 30mbps. They kept giving us dates for upgrades, 2 years now and its been pushed back everytime amazing.
Recently canceled and joined telstra, expensive but the speed is what they promise.
Hope this helps mate.
2017-07-02 05:47 PM
2017-07-02 12:11 PM
Thank you for your message. I will do.
2017-07-03 04:59 AM
Thanks Misha I've responded to your PM about this.
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.
Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button